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Frequently Asked Questions

Buji FAQ — Answers to All Your Questions

From registration to payments, bonuses to betting — find answers to any question here. If you still need help, reach out to our support team directly.

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Account & Registration

Questions about opening, logging into, and managing your account

registration page Enter your mobile number, password, and referral code (if you have one). You'll receive an OTP on your phone — use it to verify your account. The whole process takes under 3 minutes. Only one account can be registered per mobile number.

buji is strictly for users aged 18 and above. Age must be confirmed at the time of registration. Accounts belonging to minors will be suspended immediately. To learn more about responsible gaming, This page view here.

on the login page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes about 2 minutes.

Multiple incorrect password attempts will temporarily lock your account for 30 minutes. After that, try again or reset your password. For ongoing issues, email support@buji.onl.

No, each mobile number can only be linked to one account. Creating multiple accounts is a direct violation of buji's terms. If detected, all associated accounts and balances may be permanently suspended. Learn more Terms & Conditions view here.

Yes, your registered mobile number can be changed after identity verification. Email support@buji.onl with the required proof of identity documents attached. The process typically takes 1–3 business days.

Payments & Transactions

Questions about deposits, withdrawals, and payment methods

Instant deposits are available via Mobile Pay, Nagad, and Rocket. payments page Go there, select your preferred method, enter the amount, and provide the transaction ID. Funds are typically credited to your account within 5–15 minutes.

The minimum deposit on buji is just ৳200. Limits may vary by payment method. For the latest details, Payments Page view here.

Withdrawals are typically processed within 15 minutes to 24 hours. During bank holidays or peak hours, it may take a little longer. KYC verification must be completed before submitting a withdrawal request.

First, wait 30 minutes. If the balance still hasn't been credited, email support@buji.onl with your transaction ID, amount, and time. Attach a screenshot if you have one. The support team will resolve it as quickly as possible.

buji does not charge any deposit fees. However, your mobile banking operator (Mobile Pay/Nagad/Rocket) may apply their own transaction fees, which will be shown in their respective apps.

Bonuses & Offers

Questions about the Welcome Bonus, cashback, and promotions

After registration, the welcome bonus is automatically credited on your first deposit. No code required. For bonus amounts and wagering requirements, payments page Full details are available.

Bonus funds cannot be withdrawn directly. They convert to real money only after the applicable wagering requirements are met. Each bonus comes with its own terms, which are clearly stated at the time the bonus is issued.

Yes, regularly active members can receive daily reload bonus offers. Eligibility depends on account activity and VIP level. Log in to see today's offers on your bonus dashboard.

A percentage of your losses over a set period is returned as cashback. Cashback is typically calculated on a weekly basis and credited every Monday. VIP members receive cashback at a higher rate.

Yes! Refer a friend and earn a referral bonus once they register and make their first deposit. Find your referral link in your account dashboard.

Betting & Games

Questions about Betting, Odds & Games

Bet on 30+ sports including cricket, football, badminton, tennis, basketball, and kabaddi. Live betting, pre-match betting, and virtual sports — it's all here. betting page View all options.

Odds are the multiplier applied to your potential winnings. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (including your original BDT 100 stake). on the Match Odds page A detailed guide is available.

Confirmed bets generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be automatically refunded. Where cash out is available, you can exit a bet before the specified time.

Yes, buji offers live in-play betting. You can place bets at real-time odds while the match is in progress, with live scores and stats all in one place.

Log in to your account and visit the Jackpot or Lottery Go to the page. You can participate as long as you have a balance in your account. Full details on each game's rules and reward structure are available on that page.

VIP Program

Questions about VIP membership and benefits

VIP points are earned on every bet. Once you accumulate enough points, you're automatically promoted to the next VIP level. There are 5 tiers in total, starting from Bronze all the way up to Diamond. Learn more on the VIP page view here.

VIP members enjoy: higher bonuses, increased cashback rates, faster withdrawals, a dedicated account manager, access to exclusive tournaments, and special birthday rewards.

Yes, earned points are valid for up to 12 months. If there is no account activity for 90 consecutive days, your VIP tier may be reassessed. Keep your points active by playing regularly.

Mobile App

Questions about downloading and using the buji app

app page You can download the APK directly from there. On Android, go to Settings > Security > Unknown sources and enable it before installing. An iOS version is also available — full details are on the app page.

First, check that Unknown sources is enabled in your settings. If you have an older version installed, uninstall it and download the latest APK. Make sure your phone has at least 200MB of free storage. If the issue persists, email support@buji.onl with a screenshot.

The app supports push notifications, faster loading, fingerprint login, and offline score viewing. Both platforms offer the same features, but the app delivers a smoother overall experience. You can use the same account on either.

You can set your notification preferences in the app settings. Match updates, bonus offers, and withdrawal notifications can each be toggled on or off individually. Changes can also be made from your phone's system settings.

Didn't find what you were looking for? Our support team is always ready to help. support@buji.onlor log in and reach us via live chat.

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Why is buji trusted?

Why millions of Bangladeshi members choose buji

100% Safe & Licensed
buji is a fully licensed platform. Your data and funds are protected with SSL encryption and advanced security measures.
Instant Payment Processing
Deposit via Mobile Pay, Nagad, or Rocket in as little as 5 minutes, with withdrawals processed at the fastest speed possible. No more payment headaches.
Full Bangla Support
Built with Bangladeshi users in mind. Everything in Bangla, support in Bangla — 24 hours a day, 7 days a week.
Best Odds & Markets
Competitive odds across 30+ sports. The best value in the market for both live betting and pre-match betting.
Mobile-First App
An app optimized for both Android and iOS. Play from anywhere and stay updated with push notifications.
5M+ Active Members
Bangladesh's largest online betting community. The trust of millions of members is what buji is known for.

Buji FAQ — You Have the Right to Know

It's natural to have questions before joining any online platform. buji's FAQ page is designed to give you honest, straightforward answers to all of them. How to register, how to make payments, how to claim bonuses — everything is laid out clearly, right here.

Registration & Account FAQs

Opening an account on buji is straightforward. All you need is a mobile number and a strong password. OTP verification activates your account in just 3 minutes. A common question is whether multiple accounts are allowed — the answer is no. It's against buji's rules, and any account found in violation will be suspended.

The most common questions about payments

The most common payment questions are about deposit timing and the withdrawal process. Deposits via Mobile Pay or Nagad are typically credited within 5–15 minutes. Withdrawals take a little longer — usually between 15 minutes and 24 hours. Unverified KYC can delay withdrawals, so it's best to complete KYC right after registration. For full details on payment methods, Payments Page view here.

Clear up any confusion about bonuses & promotions

Wagering requirements cause the most confusion around bonuses. Bonus funds cannot be withdrawn directly — they must be wagered a set number of times before converting to real money. Each bonus comes with its own terms, which are clearly stated at the time of the offer. The welcome bonus is added automatically on your first deposit; no separate code is needed.

Betting FAQ — Essential Information for Beginners

For first-time bettors on buji, understanding odds is the most important starting point. Higher odds mean a lower chance of winning but a bigger reward. In live betting, odds shift quickly, so you need to make decisions fast. on the Match Odds page Detailed guides are available, which are especially helpful for new players.

Learn about the VIP & Loyalty Program

Buji's VIP program is an exclusive reward for active members. You earn points on every bet and use them to level up. There are five tiers — Bronze, Silver, Gold, Platinum, and Diamond — each with its own set of benefits. VIP Diamond members enjoy the highest cashback rates and most exclusive perks. on the VIP page View the full list.

Responsible Gaming — An Important Matter

Buji believes betting is for entertainment, not addiction. We always encourage responsible gaming. If you feel your betting is getting out of control, responsible gaming page to set self-exclusion or deposit limits. buji is strictly for users aged 18 and above.

Please note: Never share your login credentials, password, or OTP with anyone. buji will never ask for your password over the phone or by SMS. If anything seems suspicious, contact support@buji.onl immediately.

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